Privacy Policy

Overview

This Privacy Policy describes how Spider Battery Systems (spiderbatterysystems.ca, the "Site", "we", "us") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. We are a Canadian business and follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information needed to process your purchases. We may also collect more if you contact us for support. In this policy, "Personal Information" means any information that can identify an individual, including the information below.

Device information

Examples collected: browser version, IP address, time zone, cookie information, pages and products you view, and how you interact with the Site.
Purpose: to load the Site properly for you and to understand how the Site is used so we can improve it.
Source: collected automatically when you use the Site, through cookies, log files, or tags.
Disclosed for a business purpose to: our store platform, Big Cartel, and Google Analytics.

Order information

Examples collected: name, billing address, shipping address, payment information, email address, and phone number.
Purpose: to fulfill your order, process payment, arrange shipping, send order confirmations, communicate with you about your order, and screen orders for fraud.
Source: collected from you.
Disclosed for a business purpose to: our store platform, Big Cartel, our payment processor, and shipping carriers.

We never see or store your full card number. Payments are handled by our payment processor.

Customer support information

Examples collected: name, email, phone number (if you give one), shipping address, and anything you tell us about your bike, setup, or issue, including messages sent through our contact form or through Etsy or eBay.
Purpose: to provide customer support and handle warranty claims, returns, and refunds.
Source: collected from you.
Disclosed for a business purpose to: Spider Battery Systems only.

Minors

The Site is not intended for anyone under 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has given us Personal Information, contact us at the email below and we will delete it.

Sharing Personal Information

We share your Personal Information with service providers to help us run the store and fulfill our contracts with you, as described above. We do not sell your Personal Information. For example:

We use Big Cartel to power our online store. You can read how Big Cartel handles your information here: https://www.bigcartel.com/privacy.
We use Google Analytics to understand how people use the Site. You can read how Google uses your information here: https://policies.google.com/privacy. You can opt out here: https://tools.google.com/dlpage/gaoptout.
If you ordered through Etsy or eBay, those marketplaces handle your information under their own privacy policies.
For cross-border orders, we share the details needed with the carrier and customs authorities.
We may share Personal Information to comply with applicable laws, respond to a subpoena, search warrant, or other lawful request, or to protect our rights.

Using Personal Information

We use your Personal Information to provide our services, which includes offering products for sale, processing payments, shipping and fulfilling your order, and providing support and warranty service.

Consent and Your Rights

By giving us your Personal Information, you consent to us using it as described in this policy. You can withdraw consent at any time, subject to legal and contractual limits. Under PIPEDA you can ask to see the Personal Information we hold about you, ask us to correct it, and ask us to delete it. We cannot delete records we are legally required to keep. Email us at [email protected] and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca.

Retention

When you place an order, we keep your Personal Information for our records for as long as needed for support, warranty, and tax and legal purposes (generally at least 6 years for financial records in Canada), unless you ask us to delete it and we are legally able to. After that, we delete or anonymize it.

Automatic Decision-Making

We do not make fully automated decisions that have a legal or otherwise significant effect on you.

GDPR (EEA and UK residents)

If you are a resident of the European Economic Area or the UK, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that it be corrected, updated, or erased. We process your information on these lawful bases: your consent, performance of our contract with you, compliance with our legal obligations, and our legitimate interests that do not override your fundamental rights and freedoms. To exercise your rights, email [email protected].

Your information is processed in Canada and may be transferred to and stored in the United States or other countries where our service providers operate.

CCPA (California residents)

If you are a resident of California, you have the right to know what Personal Information we hold about you, to port it to a new service, and to ask that it be corrected, updated, or erased. We do not sell your Personal Information. To make a request, email [email protected].

Cross-Border Orders

If you order from outside Canada, your information goes to the carrier and customs authorities in your country. Some of our service providers store data in the United States or elsewhere, so your information may be handled outside Canada and subject to the laws of those countries.

Cookies

A cookie is a small piece of information downloaded to your device when you visit the Site. We use cookies so the Site can remember your cart and preferences, and to see how people use the Site.

Session cookies last until you close your browser. Persistent cookies last until they expire or you delete them. You can manage or block cookies in your browser settings. Blocking cookies may break parts of the Site, including your cart and checkout.

Do Not Track

There is no consistent industry standard for how to respond to "Do Not Track" signals, so we do not change our data collection or usage practices when we detect one from your browser.

Security

We use reasonable safeguards to protect your information, including a secure checkout and limited access. No system is 100% secure, so we cannot guarantee it. If a breach puts you at real risk of harm, we will tell you.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons.

Contact Information

For questions about our privacy practices, or to make a request or complaint, email us at [email protected].